Shipping policy

Thank you for shopping with Keeping Me Co.! We are a small business creating personalized products made just for you. Because many of our products are custom-made, please review the information below before placing your order.

Processing Times

Most orders are made to order and require time for personalization and production before they are shipped.

Please allow 3–7 business days for your order to be processed and prepared for shipment.

During holidays, sales, new product launches, or other periods of unusually high order volume, processing times may be longer. If we anticipate a significant delay, we will do our best to communicate that information to customers.

Please note: Processing time is separate from shipping/transit time.

Shipping Times

Once your order has been processed and shipped, estimated delivery times will depend on the shipping method selected at checkout.

Typical transit times are:

  • USPS Ground Advantage: approximately 2–5 business days
  • USPS Priority Mail: approximately 1–3 business days

These are estimates provided by the shipping carrier and are not guaranteed delivery dates.

Keeping Me Co. is not responsible for delays caused by USPS, UPS, FedEx, weather, natural disasters, holidays, carrier interruptions, or other circumstances outside of our control.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the items in your order, shipping destination, package size, weight, and available shipping method.

From time to time, Keeping Me Co. may offer free shipping promotions. Any applicable promotional shipping offer will be clearly stated at the time of purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for tracking information to become active after your shipping notification is sent.

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location, mailbox, porch, garage, and with household members or neighbors.

If you are still unable to locate the package, please contact the shipping carrier directly to report the missing package. You may also contact us at keepingmeco@keepingmeco.com, and we will do our best to assist you.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you realize that you entered an incorrect address, please contact us as soon as possible at keepingmeco@keepingmeco.com.

We will do our best to correct the address before your order ships; however, we cannot guarantee that changes can be made once an order has entered production or been shipped.

If an order is returned to Keeping Me Co. because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

Because many of our products are personalized and made specifically for the customer, we may not be able to issue a refund for an order that cannot be delivered due to an incorrect address.

Lost, Stolen, or Missing Packages

Keeping Me Co. is not responsible for packages that are lost, stolen, misdelivered, or otherwise missing after the shipping carrier confirms delivery to the address provided at checkout.

If your tracking information indicates that your package was delivered but you have not received it, please contact the shipping carrier as soon as possible to initiate a missing-package claim.

We will provide reasonable assistance when possible, but we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

For high-value orders, we recommend selecting an available shipping option that includes additional tracking or insurance coverage when offered.

Damaged Packages

We carefully package our products before shipment. If your order arrives damaged, please contact us at keepingmeco@keepingmeco.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the packaging, including any visible damage to the shipping package

We will review the situation and determine the appropriate resolution.

International Shipping

At this time, Keeping Me Co. ships within the United States only unless otherwise stated at checkout.

If international shipping becomes available, additional shipping charges, customs fees, duties, taxes, and other import fees may apply and will be the responsibility of the customer unless otherwise stated.

Personalized & Custom Orders

Many Keeping Me Co. products are personalized and made specifically for the customer.

Please carefully review all personalization details, including names, dates, spelling, colors, and other information, before submitting your order.

Keeping Me Co. is not responsible for errors in personalization that were provided or approved by the customer.

If you notice an error in your personalization after placing your order, please contact us immediately at keepingmeco@keepingmeco.com. We will do our best to accommodate changes, but changes may not be possible once production has begun.

Combining Orders

If you place multiple orders separately, we may not be able to combine them into one shipment. Each order may be processed and shipped separately.

If you would like to combine orders, please contact us as soon as possible after placing your orders. We will make reasonable efforts to accommodate requests when possible.

Shipping Delays

Once an order has been shipped, delivery is handled by the selected shipping carrier.

Keeping Me Co. cannot guarantee delivery by a specific date unless a guaranteed delivery service has been specifically purchased and offered at checkout.

We are not responsible for delays resulting from:

  • Severe weather
  • Natural disasters
  • Holidays
  • Carrier delays or interruptions
  • Incorrect or incomplete addresses
  • Customs delays
  • Unexpected increases in shipping volume
  • Other circumstances beyond our reasonable control

If you have a specific event or deadline, we strongly recommend placing your order as early as possible.

Questions About Your Order

If you have questions about your order or shipping, please contact us at:

Keeping Me Co.
Email: keepingmeco@keepingmeco.com
Instagram: @keepingmeco

We are a small business and truly appreciate your patience, understanding, and support!

Thank you for choosing Keeping Me Co. — we can’t wait to make something special for you!